Shipping & Delivery Policy

Last updated: 12/11/2025

1. Digital Services Delivery

Vyana Consultancy provides digital services and does not ship physical products. All our services are delivered digitally through our online platform.

1.1 Instant Access

  • Premium subscriptions are activated immediately upon payment confirmation
  • Job alerts and notifications are delivered in real-time
  • Resume builder and career assessment tools are accessible instantly
  • WhatsApp Business API services are activated within 24 hours

1.2 Service Delivery Methods

  • Email Notifications: Delivered to your registered email address
  • WhatsApp Messages: Sent to your registered phone number
  • Platform Access: Available through your account dashboard
  • API Services: Delivered through secure API endpoints

2. Delivery Timeframes

2.1 Standard Services

  • Job Alerts: Immediate delivery upon subscription
  • Resume Builder: Instant access upon account creation
  • Career Assessment: Available immediately
  • Blog Content: Updated in real-time

2.2 Premium Services

  • Premium Job Alerts: Activated within 1 hour
  • WhatsApp Business API: Setup within 24 hours
  • Custom Resume Templates: Available immediately
  • Advanced Analytics: Data available within 2 hours

2.3 Custom Services

  • Consulting Services: Scheduled within 48 hours
  • Custom Development: Timeline discussed during consultation
  • API Integration: Setup within 3-5 business days
  • Training Sessions: Scheduled based on availability

3. Delivery Confirmation

We provide multiple confirmation methods to ensure you receive our services:

3.1 Confirmation Methods

  • Email Confirmation: Sent to your registered email address
  • SMS Notification: Sent to your registered phone number
  • WhatsApp Message: Confirmation via WhatsApp Business
  • Dashboard Notification: Visible in your account dashboard

3.2 Delivery Tracking

  • All service deliveries are logged in your account history
  • You can track service status in your dashboard
  • Email receipts are sent for all transactions
  • WhatsApp delivery confirmations are provided

4. International Delivery

Our digital services are available globally with the following considerations:

4.1 Global Availability

  • All digital services are available worldwide
  • No geographical restrictions on service delivery
  • 24/7 access to platform and services
  • Multi-language support for international users

4.2 Regional Considerations

  • WhatsApp Business API availability varies by country
  • Payment processing may have regional limitations
  • Local regulations may affect certain service features
  • Time zone considerations for scheduled services

5. Delivery Issues & Support

If you experience any issues with service delivery, we provide comprehensive support:

5.1 Common Issues

  • Email delivery delays (check spam folder)
  • WhatsApp message delivery issues
  • Platform access problems
  • Payment processing delays

5.2 Resolution Process

  1. Contact our support team immediately
  2. Provide your order details and issue description
  3. Our team will investigate within 2 hours
  4. Resolution provided within 24 hours
  5. Follow-up confirmation of service delivery

6. Contact Information

For delivery inquiries, service issues, or questions about this policy:

  • Email: support@thevycs.com
  • Phone: +91-9426894536
  • WhatsApp: +91-9426894536
  • Response Time: Within 2 hours
  • Business Hours: 24/7 for digital services

7. Policy Updates

This shipping and delivery policy may be updated to reflect changes in our services. Updates will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of any policy changes.

Note: Since we provide digital services, there are no physical shipping costs or delivery fees. All services are delivered electronically through our secure platform.