Cancellation & Refunds Policy

At Vyana Consultancy, we understand that circumstances may change. Our cancellation policy is designed to be fair and transparent.

1.1 Service Cancellation

• You may cancel your subscription or service at any time through your account dashboard
• Cancellation requests must be submitted at least 24 hours before the next billing cycle
• Once cancelled, you will retain access to premium features until the end of your current billing period
• No cancellation fees apply to standard subscriptions

1.2 Job Alert Cancellation

• Job alert subscriptions can be cancelled instantly through your account settings
• You will stop receiving job alerts immediately upon cancellation
• Your profile and preferences will be retained for future reactivation

We offer refunds under specific circumstances to ensure customer satisfaction.

2.1 Eligibility for Refunds

• Refunds are available within 7 days of initial purchase
• Refunds are available within 48 hours of automatic renewal (if not used)
• Technical issues preventing service usage (verified by our support team)
• Duplicate charges due to system errors

2.2 Refund Process

1. Contact our support team at support@thevycs.com with your order details
2. Provide reason for refund request
3. Our team will review your request within 2 business days
4. Approved refunds will be processed within 5-7 business days
5. Refunds will be credited to your original payment method

2.3 Non-Refundable Items

• Services used for more than 7 days
• Custom development or consulting services already delivered
• Third-party service fees (payment processing, etc.)
• Refunds requested after 30 days of purchase

For premium subscribers, the following additional terms apply:

3.1 Premium Subscription Refunds

• Monthly subscriptions: Full refund within 7 days if unused
• Annual subscriptions: Prorated refund based on unused months
• Premium features used will be deducted from refund amount

3.2 Premium Service Cancellation

• Premium subscriptions can be cancelled anytime
• Access to premium features continues until billing period ends
• No downgrade fees for switching to free tier